Updated Arrangement for Autotoll ETC and VGoPAY Account Cancellation and Refund 

Autotoll Limited (“Autotoll”) has terminated ETC and VGoPAY services on 16 March 2026. In order to expedite the refund of remaining balance in customers' Autotoll ETC and/or VGoPAY accounts, Autotoll makes the following arrangements, which include: 

‧ Autotoll has continued to accept and process your application for account cancellation and refund after 16 March 2026; and

‧ For users who have previously provided a valid direct debit authorization for top-up purpose of your Autotoll ETC account (“DDA Account”), if you have not submitted notice of cancellation of accounts on or before 5 June 2026 but with remaining balances, Autotoll will make automatic refund of the remaining balance into your designated bank account between 15 June 2026 and 26 June 2026.

No action is required if you do not have a remaining balance, your account will be closed automatically on 12 June 2026. If you hold both Autotoll ETC and VGoPAY accounts, cancellation should be arranged separately for each account. 

Customers with remaining balances in their accounts are reminded to click here to apply for a refund online.

For further information on the Updated Arrangement, please click here.

For assistance, please contact our Customer Service Hotline at 2627 8888  or email cs@autotoll.com.hk.