Autotoll Announces Exit from Stored Value Facilities (“SVF”) Businesses

Autotoll Limited (“Autotoll”) now serves as the “HKeToll”Toll Service Provider. Since the implementation of HKeToll at all Government tolled tunnels and the Tsing Sha Control Area in Hong Kong in May 2025, Autotoll's Electronic Toll Collection (“ETC”) system has ceased to operate at these tunnels and control area. Therefore, Autotoll will exit the SVF business and terminate the Autotoll ETC and VGoPAY services on 16 March 2026.

Customers currently using Autotoll ETC and/or VGoPAY to settle HKeToll and Hong Kong-Zhuhai-Macao Bridge tolls should promptly set up an alternative auto-payment method.  Please click here for details on alternative payment means. 

If you have remaining balances in your Autotoll ETC and/or VGoPAY accounts, please click here to submit the online form via the dedicated website or a written form to cancel your account and apply for the refund of balance before 16 March 2026. No action is required if you do not have a remaining balance, your account will be closed automatically on 16 March 2026.  If you hold both Autotoll ETC and VGoPAY accounts, cancellation should be arranged separately for each account. 

For assistance, please contact our Customer Service Hotline at 2627 8888  or email cs@autotoll.com.hk.