Usage and Account Top-up

With an effective Autotoll tag on your car, you are now able to enjoy the convenience of 12 Tunnels and Strategic Routes, with a total of 52 Autotoll lanes.

Account Status

The following table explains the light signals of the traffic light by the Autotoll Lane. You are advised to note the following traffic light signals when passing through Autotoll Lanes:

Traffic Light Signal	Account Status	Instructions
	Normal	Please proceed
	Account balance is less than one-third of the Prepaid Amount	Please proceed and add value to your Autotoll account A.S.A.P
	Negative account balance	Please proceed.Please add value to your Autotoll account A.S.A.P. before you use Autotoll lane next time
	*Tag is invalid or not detected by the system	Please proceed. Your Autotoll tag may be invalid or not detected. Please call Customer Service Hotline at 2627 8888

*Using invalid tags will be subject to penalty under the Tunnel Ordinance.

Account Top-up

For Autopay from your bank account or Autotoll Credit Card, whenever the balance of your Autotoll account falls below one third of the required Prepaid Amount (as indicated in the "Autopay Activation Level" column below), the full Prepaid Amount will be automatically credited to your Autotoll account from your Autopay or Autotoll Credit Card account. If you top up by PPS, cash or cheque, please add value to your Autotoll account once its balance falls below the Activation Level. Please refer to the following table for the Prepaid Amount corresponding to different types of vehicles.

Vehicle Type	Basic Service		Caltex Service Included
Vehicle Type	Each Prepaid Amount	Low Balance/ Autopay Activation Level	Each Prepaid Amount	Low Balance/ Autopay Activation Level
Private Car / Taxi	HK$500	HK$166	HK$1,500	HK$500
Private or Public Light Bus / Light Goods Vehicle / Single-decked Bus	HK$1,000	HK$333	HK$2,000	HK$666
Double-decked Bus (2 axles / 3 axles)	HK$1,200	HK$400	HK$2,200	HK$733
Medium Goods Vehicle (2 axles / 3 axles)	HK$1,400	HK$466	HK$2,400	HK$800
Heavy Goods Vehicle / Container Vehicle (5 axles / 6 axles)	HK$3,000	HK$1,000	HK$4,000	HK$1,333

Payment Methods for Autotoll Account Top-up

1

Autopay:
To apply for direct debit from your designated bank account, please obtain the Direct Debit Authorization Form through our Customer Service Hotline at 2627 8888 or click here.

2

Payment by Phone Service (PPS):
Dial 18011 for bill registration (our merchant code is "9198") and 18031 for bill payment. You can also register and pay your bill through the internet at PPS website.
The payment will be processed the next working day if you call before 7:00pm from Mondays to Saturdays.

3

Autotoll Credit Card:
For application, please call Dah Sing Credit Card Customer Service Hotline at 2828 8168 or download the form from Dah Sing Bank website.

4

Bank Bill Payment Service (BBP) Through On-line Banking:
Payment service of Autotoll Prepaid Amount is available in some of the banks' websites. Please approach your bank for further details.

5

Through Circle K / VanGO Convenience Stores:
Please pay by cash at Circle K / VanGO Convenience Stores by presenting your monthly statement or e-statement. The maximum payment amount is HK$5,000 per transaction. Please retain the payment receipt for checking. The payment will be processed the next working day if you pay before 5:00pm from Mondays to Saturdays.

6

Cash / Cheque (in person):
For payment at our Customer Service Centres in Kwun Tong and Cross Harbour Tunnel Administration Building , the payment can be processed on-the-spot during our office hours. For payment to our Affiliate Service Outlets at selected centres of Hong Kong School of Motoring and selected Wilson Parking counters, please allow at least 2 working days for processing. Please call our Customer Service Hotline at 2627 8888 or click here for addresses of our service outlets.

7

Cheque (by mail):
Please send your crossed cheque (payable to "Autotoll Limited") to our office at "11/F, Tower A, Billion Centre, 1 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong". Please mark your account number, vehicle registration number at and account name at the back of the cheque.

1	Autopay: To apply for direct debit from your designated bank account, please obtain the Direct Debit Authorization Form through our Customer Service Hotline at 2627 8888 or click here.
2	Payment by Phone Service (PPS): Dial 18011 for bill registration (our merchant code is "9198") and 18031 for bill payment. You can also register and pay your bill through the internet at PPS website. The payment will be processed the next working day if you call before 7:00pm from Mondays to Saturdays.
3	Autotoll Credit Card: For application, please call Dah Sing Credit Card Customer Service Hotline at 2828 8168 or download the form from Dah Sing Bank website.
4	Bank Bill Payment Service (BBP) Through On-line Banking: Payment service of Autotoll Prepaid Amount is available in some of the banks' websites. Please approach your bank for further details.
5	Through Circle K / VanGO Convenience Stores: Please pay by cash at Circle K / VanGO Convenience Stores by presenting your monthly statement or e-statement. The maximum payment amount is HK$5,000 per transaction. Please retain the payment receipt for checking. The payment will be processed the next working day if you pay before 5:00pm from Mondays to Saturdays.
6	Cash / Cheque (in person): For payment at our Customer Service Centres in Kwun Tong and Cross Harbour Tunnel Administration Building , the payment can be processed on-the-spot during our office hours. For payment to our Affiliate Service Outlets at selected centres of Hong Kong School of Motoring and selected Wilson Parking counters, please allow at least 2 working days for processing. Please call our Customer Service Hotline at 2627 8888 or click here for addresses of our service outlets.
7	Cheque (by mail): Please send your crossed cheque (payable to "Autotoll Limited") to our office at "11/F, Tower A, Billion Centre, 1 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong". Please mark your account number, vehicle registration number at and account name at the back of the cheque.