1. About registration/activation of Autotoll Club Member |
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2. About Autotoll Club Membership Card |
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3. About Guangdong Unitoll Service |
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4. About AutoPark Service |
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5. About e-statement |
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6. About Autotoll Club benefits |
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7. About e-Shopping |
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8. About e-Ticketing |
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1. About registration/activation of Autotoll Club Member |
| 1.1 |
How can I register as an Autotoll Club member? How about the membership fees?
As an existing customer of Autotoll Electronic Toll Collection Services, you become our Autotoll Club member automatically. For new customer of Autotoll Electronic Toll Collection Services, they can register as an Autotoll Club member by ticking “Register as Autotoll Member” in the application form. New customer can also apply via our website and hotline. Act now! Two years membership fee will be waived. |
| 1.2 |
Do I need to apply for Autotoll Electronic Toll Collection Services before the registration of Autotoll Club member?
The privilege, information and services provide by Autotoll Club is catering to the customers of Autotoll Electronic Toll Collection Services who demand the finest in life. Thus we only accept the Autotoll Club member application from our existing customers. Apply for our Electronic Toll Services now! |
| 1.3 |
Why do I need to register and activate my account through Autotoll Club online?
Members’ identity and contact information will be verified through the online registration and activation. Once your membership is activated, you can enjoy fabulous year-round merchant offers, e-Shopping, e-Ticketing, member activities and various privileges. |
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2. About Autotoll Club Membership Card |
| 2.1 |
How can I receive the Autotoll Club Membership Card?
1) For new customer: You will receive an Autotoll Club Membership Card after you have applied for Autotoll Electronic Toll Collection Service.
2) If you would like to use Autotoll - Unitoll Service, please call our Customer Service Hotline 2627 8888. Another type of Membership Card with the Unitoll function will be arranged to you. |
| 2.2 |
What benefits do I get if I have an Autotoll Membership Card (Autotoll - Unitoll Card and Autotoll Card)?
As an Autotoll Club member, you can enjoy exclusive privileges offered by various merchants, our latest offer details and other services. For more information, please refer to 6.1. |
| 2.3 |
What should I do when the Autotoll Club Membership Card (Autotoll - Unitoll Card / Autotoll Card) is lost or damage?
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1 ) |
If your Autotoll Club Membership Card is lost, you can report loss by the following channels:
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Report Card Loss (Hong Kong) – for Autotoll – Unitoll Card and Autotoll Card holders |
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Customers can call the Autotoll 24-hour Card Loss Hotline 2627 8888. Card loss will be effective after 12:00 midnight on the same day if the loss is reported before 3:00pm. For loss reported after 3:00pm, it will be effective at 12:00 on the next day. Two of the following details shall be provided:
- Autotoll Membership Card number
- Autotoll account number
- Vehicle number
- HKID Card/Business registration number .
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Report Card Loss (Guangdong Province) - for Autotoll - Unitoll Card holders who activated the Unitoll Service function |
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Customers can report card loss to Unitoll Service Hotline 86 - 20 - 96533 by providing the Unitoll Card number and password. Card loss will be effective within 24 hours if the loss was reported before 4:00pm and within 32 hours if after 4:00pm. |
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2 ) |
If the Autotoll Club Membership Card is damaged, customers can return the card to us by mail or in person. HK$50 will be charged per card if the replacement is due to misuse and negligence. | |
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3. About Guangdong Unitoll Service |
| 3.1 |
How to register the Guangdong Unitoll Service?
1) The service is available for customers who meet the following requirements on payment:
a) Use autopay (bank account or Autotoll Credit Card) for account top up; or b) If autopay is not used for account top up, pay an additional deposit of HK$1000 for each Autotoll - Unitoll Card
2) When the Autotoll Club Membership Card (Autotoll Card or Autotoll - Unitoll Card) is received, customer shall bring along the Card in person to activate the Unitoll Service and settle the required payment (if applicable) at our Kwun Tong Customer Service Centre during office hours; or pre-register the Service and settle the payment required (if applicable) through the Autotoll website / by fax, and bring along the Autotoll Club Membership Card in person to activate the Unitoll Service at our Kwun Tong Customer Service Centre during office hours. (If the Autotoll account is temporarily suspended due to negative account balance two days before service activation, Unitoll Service will be available two days after activation). |
| 3.2 |
How to top-up for the Autotoll - Unitoll Card?
All of the transactions of Autotoll - Unitoll Card will be deducted from the Autotoll account and the prepayment will be directly debited from customer's specified bank. If no autopay is setup for the Autotoll account, customers have to top up by cash or cheque. |
| 3.3 |
How to cancel the Guangdong Unitoll Card Service?
If the Guangdong Unitoll service was activated, customers have to bring the card to our Kwun Tong Customer Service Centre to terminate the service. |
| 3.4 |
How about the charge of Guangdong Unitoll Card Service?
1) The first half year monthly charge will be waived. 2) There will be a monthly charge HK$ 15 per card (including mail statement). |
| 3.5 |
Can I have detailed toll transactions on the China receipt?
No, the China receipt only shows the lump sum of the total monthly consumption of the previous month. For detailed toll transactions, please apply for the monthly statement or e-statement. |
| 3.6 |
Why we cannot use the Guangdong Unitoll Card after the activation?
In some caese, suspension of the Autotoll account will result in suspension of the Guangdong Unitoll function 2 days later. For any assistance, please call Autotoll Customer Hotline at 2627 8888. |
| 3.7 |
How to change the password of the Autotoll - Unitoll Card?
You can change their password by visiting the Autotoll website www.autotoll.com.hk or Unitoll website www.96533.com with their current password. |
| 3.8 |
What can I do if I forget the password of Autotoll - Unitoll card?
You can call our customer service hotline at 2627 8888 to reset the password as the first six digits of HKID/Business Registration number. You can change the password again as needed. |
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4. About AutoPark Service |
| 4.1 |
How to apply for the AutoPark Service?
You can apply for the AutoPark Service through the Autotoll website or by fax. AutoPark users are required to use autopay (bank account or Autotoll Credit Card) as the Autotoll account top up method. |
| 4.2 |
How to use AutoPark Service?
The Autotoll tag can be used for parking at selected Wilson Parking after successful registration. Parking fee will be deducted from your Autotoll account by detecting your Autotoll tag information. |
| 4.3 |
Which types of vehicle are eligible to use the AutoPark Service?
At the moment, the service apply on Private Cars only. |
| 4.4 |
How to cancel the AutoPark Service?
Customer can terminate the AutoPark Service through the Autotoll website or by fax. |
| 4.5 |
Why we need the tag mount?
To enhance car security in the carpark, customers can install a tag holder on the windscreen so as to remove the tag after parking the car. For details, please refer to the installation guide of tag holder. |
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5. About e-statement |
| 5.1 |
How to browse the online e-statement?
You can choose e-statement service through the Autotoll web and browse the daily transaction details and e-statement for previous three months instantly. |
| 5.2 |
Is there any charge for the online e-statement?
The online e-statement is open for all Autotoll customers free of charge. Simple choose the online e-statement when applying Autotoll Service, you can check your e-statement online. |
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6. About Autotoll Club benefits |
| 6.1 |
What benefits for me to join Autotoll Club?
Being our Autotoll Club member, you can enjoy all the benefits below instantly with our membership card:
- Caltex fuel discount (This offer is only valid for Hong Kong Caltex Fuel Station)
- Fabulous merchant offers
Activate your online membership through Autotoll website (www.autotoll.com.hk/autotollclub), get more exclusive privileges! It includes:
- Payment services of Guangdong Unitoll Collection network (Another application is needed)
- Autotoll Bonus Points Scheme
- Special rate for online ticketing of selected blockbuster movies
- Online shopping offers
- e-coupon offers
- Monthly e-Newsletters
- Selected seminars and activities for members
- Birthday Offers |
| 6.2 |
How do I download the e-coupons?
Please go to “Club Monthly Privileges” section in the Autotoll club website (www.autotoll.com.hk/autotollclub), simply print your selected e-coupons to enjoy the exclusive privileges. |
| 6.3 |
How do I join the member activities?
Autotoll Club will announce the latest member activities through Autotoll Club website, e-newsletter, online statement message and other channels. Interested member can register through email or hotline at first come first serve basis. Please look out for our coming attractions. |
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7. About e-Shopping |
| 7.1 |
How to make a purchase in Autotoll Club website?
Please go to “e-shopping” section in the Autotoll club website (www.autotoll.com.hk/autotollclub), simply follow the below steps. • Browse the product categories and select your required products. • Enter the quantity next to the items and click the "Add to Cart" button. • Enter your login name & password tot login our system. • Click "View Cart" to check the product details. • Click "Check Out" buttons. • Enter your delivery and contact information. Read the terms and conditions and click "Confirm". You will be diverted to Dah Sing Bank Online Payment Gateway to settle your payment by your credit card.. • Upon completion of the transaction, an e-mail confirmation note will be sent to your registered e-mail address shortly. • The merchnat will directly contact you via phone to confirm the delivery arrangement. • Free delivery for all purchase unless specify. |
| 7.2 |
How can I settle the payment of transaction(s) in Autotoll Club e-shopping website?
After browsing the product catalog on Autotoll Club e-shopping website, then you will be diverted to visit Dah Sing Bank Online Payment Gateway to settle your payment by your credit card. Upon completion of the transaction, you will be diverted to Autotoll e-shopping website again and will see a confirmation note immediately. |
| 7.3 |
What forms of payment does Autotoll Club accept?
We accept VISA and Mastercard. Your credit card account will be charged after you have confirmed the order and all products are non-refundable and non-exchangeable. |
| 7.4 |
Are the transactions through Autotoll Club website secure?
Autotoll Club is a secure website. All of your transactions will be processed by Dah Sing Bank Online Payment System. The system utilizes the widely used encryption technology for secure commerce transactions. For more information, please refer to the website of Dah Sing Bank Online Payment System. |
| 7.5 |
If I have placed an order, how long do I have it delivered?
The delivery lead time is usually within 2 weeks depending on the supply of the relevant products from merchants. The merchant will contact you within 2 days and confirm your product delivery arrangement in details. |
| 7.6 |
How do I check my transaction record?
To check your transaction record, please simply call our customer services hotline at 2627 8888. |
| 7.7 |
If I have an enquiry about the product(s), what should I do?
The relevant merchants stated in the product catalogue will be responsible for the product warranty (if any). If you have any enquiries, please call the relevant merchant directly to follow and seek for assistance. |
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8. About e-Ticketing |
| 8.1 |
How to buy movie ticket(s) in Autotoll Club website?
Please go to “e-Ticketing” section in the Autotoll club website (www.autotoll.com.hk/autotollclub), simply follow the below booking procedure. 1) Check the movie details 2) Select a show time 3) Enter your account number and password. 4) Select seats (Limited seats for reservation). 5) Read the terms and conditions and click "Confirm". You will be diverted to Dah Sing Bank Online Payment Gateway to settle your payment by your credit card. 6) A booking confirmation will be shown immediately. Please check the showing details. 7) Print the confirmation slip. 8) Present the confirmation slip and your Autotoll Club Membership Card at the cinema before entrance. For enquiries, please call our Customer Service Hotline at 2627 8888.
Remarks – Purchase of tickets of each account is limited. – Related cost will be deducted from your credit card account directly. – e-Ticketing will not be available at 3 hours before the show starts – Certain movies have age restriction below which the ticket holder will be refused admission by the venue management. Members should check the age restriction at the time of purchase. The age restriction is also clearly printed on each ticket. |
| 8.2 |
Is there any limit for e-ticket reservation?
Yes, each member can only reseve limited seats of ticket(s) for each movie. |
| 8.3 |
Do I need to pay any service charge for e-ticketing?
Special discount of ticket price will be offered to Autotoll Club members and no service charge is needed for puchasing ticket(s) via Autotoll Club e-ticketing page in Autotoll Club website. |
| 8.4 |
How can I settle the payment of the ticket(s) in Autotoll Club e-ticketing website?
After browsing the movie and selected the relevant showing time and seat(s) from Autotoll e-ticketing website, then you will be diverted to visit Dah Sing Bank Online Payment Gateway to settle your payment by your credit card. Upon completion of the transaction, you will be diverted to Autotoll Club website again and will see a confirmation note immediately. |
| 8.5 |
Should I bring my Autotoll Club Membership Card when arrive the cinema?
The screening cinema will perform checks on identity of members. Those who cannot show their confirmation slip as well as Autotoll Club Membership Card will be denied to enter the cinema. A ticket holder may be refused admission if any details on the confirmation slip have been omitted or altered or if the ticket is damaged, defaced, or otherwise mutilated. |
| 8.6 |
How to check my movie ticket reservation record?
To check your movie ticket reservation record, you should login to our system and go to the”e-Ticketing” section. |
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