Tag Mounting Guide | | | | |
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With an effective Autotoll tag on your car, you are now able to enjoy the convenience of 12 Tunnels and Strategic Routes, with a total of 52 Autotoll lanes. The following table explains the light signals of the traffic light by the Autotoll Lane. You are advised to note the following traffic light signals when passing through Autotoll Lanes: Traffic Light Signal | Account Status | Instructions | | Normal | Please proceed | | Account balance is less than one-third of the Prepaid Amount | Please proceed and add value to your Autotoll account A.S.A.P | | Negative account balance | Please proceed.Please add value to your Autotoll account A.S.A.P. before you use Autotoll lane next time | | *Tag is invalid or not detected by the system | Please proceed. Your Autotoll tag may be invalid or not detected. Please call Customer Service Hotline at 2627 8888 | | *Using invalid tags will be subject to penalty under the Tunnel Ordinance. |
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For Autopay from your bank account or Autotoll Card, whenever the balance of your Autotoll account falls below one third of the required Prepaid Amount (as indicated in the "Autopay Activation Level" column below), the full Prepaid Amount will be automatically credited to your Autotoll account from your Autopay or Autotoll Card account. If you top up by PPS, cash or cheque, please add value to your Autotoll account once its balance falls below the Activation Level. Please refer to the following table for the Prepaid Amount corresponding to different types of vehicles. Vehicle Type | Basic Service | Caltex Service Included | Each Prepaid Amount | Low Balance/ Autopay Activation Level | Each Prepaid Amount | Low Balance/ Autopay Activation Level | Private Car / Taxi | HK$500 | HK$166 | HK$1,500 | HK$500 | Private or Public Light Bus / Light Goods Vehicle / Single-decked Bus | HK$1,000 | HK$333 | HK$2,000 | HK$666 | Double-decked Bus (2 axles / 3 axles) | HK$1,200 | HK$400 | HK$2,200 | HK$733 | Medium Goods Vehicle (2 axles / 3 axles) | HK$1,400 | HK$466 | HK$2,400 | HK$800 | Heavy Goods Vehicle / Container Vehicle (5 axles / 6 axles) | HK$3,000 | HK$1,000 | HK$4,000 | HK$1,333 | | |
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1 | To apply for direct debit from your designated bank account, please obtain the Direct Debit Authorization Form through our Customer Service Hotline at 2627 8888 or click here. | 2 | For application, please call Dah Sing Credit Card Customer Service Hotline at 2828 8168 or download the form from Dah Sing Bank website.
| 3 | Dial 18011 for bill registration (our merchant code is "9198") and 18031 for bill payment. You can also register and pay your bill through the internet at PPS website. The payment will be executed the next working day if you call before 7:00pm on Monday to Saturdays. Minimum payment is HK$500.
| 4 | Payment service of Autotoll prepaid amount is available in some of the banks' websites. Please approach your bank for further details.
| 5 | For payment at our Customer Service Centres in Kwun Tong and Cross Harbour Tunnel Administration Building , the payment can be executed on-the-spot during our office hours. For payment to our Affiliate Service Outlets at Hong Kong School of Motoring and selected Wilson Parking counters, please allow at least 2 working days for processing. Please call our Customer Service Hotline at 2627 8888 or click here for addresses of our service outlets.
| 6 | Please send your crossed cheque (payable to "Autotoll Limited") to our office at "11/F, Tower A, Billion Centre, 1 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong". Please write your account number, account name and vehicle registration number at the back of the cheque.
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